Refund policy

Returns

Due to the unique nature of our natural Australian opals, all sales are considered final.

We do not accept returns or exchanges for change of mind, incorrect selection, or buyer's remorse.

If you have any questions before purchasing, please contact us. We are always happy to provide additional photos, videos, or information to help you make an informed decision.

 

Damaged, Incorrect or Misdescribed Items

Please inspect your order upon delivery.

If your item arrives damaged in transit, is incorrect, or is significantly different from its description, please contact us within 7 days of receiving your order at:

kelly@rainbowstory.com.au

Please include:

Your order number

Photos of the item

Photos of the packaging (if damaged)

We will review your claim promptly and work with you to resolve the issue.

 

Return Shipping

Where a return has been approved, the buyer is responsible for all return shipping costs, insurance, customs duties, import/export taxes and any associated fees, unless the return is due to our error or a confirmed product defect.

Items returned without prior authorisation will not be accepted.

 

Refunds

Approved refunds will be processed to the original payment method after the returned item has been received and inspected.

Shipping charges, customs duties and taxes are non-refundable unless required by applicable law.

 

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.